website terms & delivery info

delivery

Felti is an eCommerce shop – we utilise the services of a courier company/Postnet to deliver your order to you.

We currently do not ship internationally.

Overnight delivery is available to ‘main areas’ within South Africa. Should you wish to have your parcel overnighted to you, this might be done at an additional fee, please contact us to enquire.

order tracking

A Waybill Number/Tracking details shall be provided after dispatch.

payment

Your order will only be dispatched if paid in full. eCommerce payments are handled securely by PayFast.

ordering

We endeavour to deliver all orders within 5-7 business days. Should we not have your shoes in stock and should the note on the Product and Shop page confirm the same you are welcome to ORDER and we will manufacture your selection. There is a lead time of approximately 5 weeks. This is available on the website on each product which will clearly guide you through your purchase! You will be asked to pay upfront for your order. The dispatch of stock orders will take approximately 1 to 3 working days from the date that payment is allocated to your invoice.

*Please note that the lead time for the actual delivery of your shoes via courier is over and above this.

communications and feedback

Felti will be in touch with you via email, telephonically or via WhatsApp should there be any delay or issues relating to the manufacture of your order in which case you are welcome to cancel and elect to receive a refund.

leather, wool, and returns

As with most natural materials, leather and wool by its very nature is organic and contains variances and imperfections in both texture, colour and appearance. These are NOT flaws or faults (and are NOT the basis for a return) but only serve to enhance the unique look and add to the character of your felti product.

exchanges

A fee of R100 will be levied on all exchanges. We will arrange for the collection and dispatch thereof, provided they are in the same condition that they were received in. NO exchanges will be processed for worn shoes. Please note that the items being exchanged MUST be returned to felti in their original packaging. Any items that are returned to felti and are damaged due to inadequate protective packaging will NOT be liable for the processing of the exchange nor the cost of the exchange and/or refund. Exchanges must be effected within 30 (thirty) days from the date of receipt of your order. Should you wish to exchange your felti shoes, please email us.
PLEASE NOTE THAT ALL ITEMS PURCHASED AS PART OF OUR FLAW SALES, WHETHER ONLINE OR IN A MARKET ENVIRONMENT, ARE FINAL SALE ITEMS AND DO NOT QUALIFY FOR RETURN/EXCHANGE/REFUND.

refunds

Refunds will be effected to the value of the shoes being returned to felti, less an R60 handling fee for the collection thereof. The refund will only be processed once the shoes are back in hand with felti. Refunds will not be processed for shoes that show any measure of wear and must be effected within 30 (thirty) days from the date of receipt of your order. Please note that the items being returned for a refund MUST be returned to felti in their original packaging. Any items that are returned to felti and are damaged due to inadequate protective packaging will NOT be liable for the processing of the refund. For further assistance regarding the collection of your Blu Betty’s for a refund please email us.

warranties

Felti is proud of the quality wool and leathers we use and the experienced workmanship of our technicians. If there are any faults in our products we will repair and if not repairable then we will be happy to replace the product at our expense. Please note that this warranty period is valid for a period of 6 (six) months from the date of receipt of your order.

  • Please note that damaged/flawed shoes as a result of wear and tear will NOT be considered for repair or replacement
  • We must be notified within 3 (three) days of delivery of shoes of any faults, queries and/or issues in writing and via email
  • Felti takes customer service seriously and as such, each case shall be handled individually
  • All correspondence on any issue must be in writing and emailed to feltihomeshoes@gmail.com